Refund/Cancellation Policy

You may opt out of or withdraw from Programs enrolled by you and seek a refund for the fees already paid in relation thereto, provided the Customer informs us in writing regarding the same and seeks the refund of fees paid prior to the expiry of the Refund Window (as detailed in the table below). The Refund Window is calculated from the date of the first class/session in case of Micromotiv Live-Cohorts and from the date of purchase of a course in case of Micromotiv On-Demand Courses as enrolled by the Customer. We shall not entertain any requests related to refund of fees after the expiry of the Refund Window. Your access to Micromotiv resources will cease upon your withdrawal from the course, notwithstanding anything contained herein.

To request for refund, you are required to send an email to refund@micromotiv.com with Subject line : Requesting Refund / Cancellation of enrolment within the Refund Window.

IT MUST BE NOTED, THAT NOTWITHSTANDING THE MODE OF PAYMENT USED FOR PAYING THE FEES, THE REFUND SHALL ALWAYS BE MADE TO A BANK ACCOUNT (AS PER THE DETAILS PROVIDED BY THE CUSTOMER) THROUGH NEFT/IMPS/RTGS OR SUCH OTHER FACILITY AS DEEMED FIT BY PATEL’S ENTERPRISES. WE MAY REQUEST FOR INFORMATION/DOCUMENTS (WHICH MAY INCLUDE A CANCELLED CHEQUE PERTAINING TO THE BANK ACCOUNT OF THE CUSTOMER) TO VERIFY YOUR CREDENTIALS AND DETAILS OF THE BANK ACCOUNT BEFORE INITIATING THE REFUND. WE SHALL STRIVE TO PROCESS THE REFUNDS WITHIN THIRTY (30) DAYS OF RECEIPT OF ALL THE RELEVANT INFORMATION AND DOCUMENTATION FROM YOU IN THIS REGARD. We do not provide refunds for the lack of usage, dissatisfaction with the Program or for any reason whatsoever after the expiry of the Refund Window.

Program	Refund Window
Micromotiv Live-Cohorts	Seven (7) days from the first class/session
Micromotiv On-Demand Courses	Seven (7) days from the date of purchase

You will not be entitled to a return of any Platform fees paid by you, should you wish to withdraw from and discontinue access to the relevant Program enrolled by you outside the Refund Window, for any reason whatsoever.

In case the Platform fees is being/has been paid by a third party on your behalf/you have availed of any third party financing option, it will be your responsibility to continue to make any payments to such third party, even if you wish to withdraw from and discontinue access to the relevant Program to which you subscribed, outside the Refund Window for any reason whatsoever, and you agree that Patel’s Enterprises has no obligation or responsibility to cease or waive your obligation to make such payments.